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Resolved: Outlook Mac Keeps Asking for Credentials
Alvina Gupta ❘ August 8th, 2019
Are you looking for a solution to fix Outlook Mac keeps asking for credentials? If yes, then your search ends here as through this blog, I will be explaining some effective methods to resolve this issue. So, here we go.
Many at times it happens that when Mac Outlook users enter the credentials while making a connection with Office 365. It stops the authentication process and keeps asking for the password again and again.
This issue occurs in Mac Outlook because of corruption in the Keychain Access program. It is a default application in Mac and saves the information of email account login. So, whenever the issue arises in Keychain Access, Outlook 2016 for Mac Keeps asking for password office 365.
Why does Outlook 2016/2019 Asks for Password
It is evident from above that the reason behind this situation is Keychain Access password. Keychain Access is an inbuilt feature of macOS that store and saves all the Mac-based applications.
Due to unexpected reasons, Keychain Access can be easily damaged or corrupted and it will disturb the Mac users in several ways. Similarly, in Mac Outlook, multiple duplicate tokens will generate in Keychain. It will lead to a complex situation and confuse with the authentic credentials. As a result, it forgets the original password and keeps asking for it. That’s why Outlook 2016/2019 Mac keeps asking for a password.
Fix Outlook 2016 For Mac Keeps Asking Password of Office 365 Account
To troubleshoot this problem, you need to delete any cached passwords for your account, and also delete any authentication tokens from the keychain. To do this, follow the steps given below:
- First of all, you need to quit Outlook and all other Office applications.
- Now, start Keychain Access by using one of the following methods:
- Click on the Finder application, click Utilities on the Go menu, and then double-click Keychain Access.
- Under Spotlight Search, type Keychain Access, and then double-click Keychain Access in the search results.
- In Keychain Access, enter Exchange in the search field.
- Under the search result, select each item to view the Account that’s listed at the top, and then click Delete. You have to repeat this step to delete all items for your Exchange account.
- Inside the search field, enter adal.
- Then, select all items whose type is MicrosoftOffice15_2_Data: ADAL:<GUID>, and then click on the Delete button.
- Under the search field, type office.
- After that, select the items that are named Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2, and then click Delete.
- Now, Quit Keychain Access.
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If you are not comfortable using Mac Outlook then you can Convert Mac Outlook OLM files to Windows Outlook PST in order to access emails on Windows.
Conclusion
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As of now, you must be aware of the fact that Keychain Access is one of the dynamic features of mac OS. By using this, there is no need to remember each and every password. But due to the generation of some duplicate tokens in Key chain, Outlook Mac keeps asking for credentials. Hence, in this article, I have provided a method to resolve this issue. Hope it helps.
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